In short
These terms are the agreement between you and LevelsUp for using our app and coaching service. By using the app you agree to them.
LevelsUp provides coaching and education, not medical advice. Always work with a suitably qualified professional for anything medical, and never ignore medical advice because of something in the app.
Important health notice
LevelsUp gives coaching, training, nutrition and general wellbeing guidance for information and education only. It is not medical advice, diagnosis or treatment, and it is not a substitute for care from your doctor or another qualified healthcare professional. Any prescribing is handled separately by appropriately qualified specialists. Always seek professional advice before starting a new training, nutrition, supplement or health programme, especially if you have a medical condition, take medication, or are pregnant. If you think you are having a medical emergency, call 999 or your local emergency number. For urgent but non emergency concerns in the United Kingdom, call 111.
1 About these terms
These Terms of Service ("terms") govern your use of the LevelsUp mobile app and the coaching service provided through it. The service is operated by John Kerr, trading as LevelsUp, based in Blackpool, United Kingdom ("LevelsUp", "we", "us"). By creating an account or using the app you accept these terms. If you do not agree with them, please do not use the app.
These terms work alongside our Privacy Policy, which explains how we handle your information.
2 Who can use LevelsUp
The app is for adults aged 18 and over who are coaching clients of LevelsUp. Accounts are created for you by your coach and the app is not open to public sign up. You confirm that the information you give us is accurate and that you are medically able to take part in training and nutrition activity, or that you have taken appropriate professional advice before doing so.
3 What LevelsUp provides
Through the app we provide tools to support your coaching, which may include your training programme, nutrition targets and food logging, health and recovery tracking, body and bloodwork tracking, progress photos, check ins, messaging and voice notes with your coach, an in app assistant, and reports and insights. Features may be added, changed or removed over time as we improve the service.
4 Health, results and your responsibility
You take part in training, nutrition and other activity at your own risk. Please read the health notice at the top of these terms, which forms part of this agreement.
- Guidance in the app is general and educational and does not take the place of personalised medical care.
- Any interpretation of bloodwork or other markers is for education and coaching, not a clinical diagnosis.
- We do not supply or prescribe medication. Any prescribing is a matter for appropriately qualified specialists and your own healthcare providers.
- Results vary from person to person. We cannot and do not guarantee any particular outcome.
- Stop any activity and seek professional advice if you feel unwell, are in pain, or have any concern about your health.
5 Your account
- Keep your login details secure and do not share your account with anyone else.
- Your account is for your personal use only.
- Tell us promptly at john@levelsup.uk if you think someone else has accessed your account.
- You are responsible for activity that happens under your account.
6 Acceptable use
When using the app, and in any message, photo or note you send through it, you agree not to:
- break any law, or use the app for anything unlawful or harmful;
- send abusive, threatening, harassing, obscene or otherwise objectionable content;
- upload content that is not yours to share, or that infringes someone else's rights;
- share another person's private or personal information without their permission;
- attempt to disrupt, damage, reverse engineer or gain unauthorised access to the app or its systems.
Messaging in the app is a private channel between you and your coach. We may remove content and may suspend or close an account that breaches these terms. If you have a concern about anything you receive, contact us at john@levelsup.uk.
7 Your content
You keep ownership of the content you add, including your photos, measurements, logs and messages. You grant us permission to store and process that content only as needed to provide the service to you and as described in our Privacy Policy. We do not sell your content and we do not use it for advertising.
8 Fees, billing and cancellation
Your coaching plan, its price and how you pay are agreed with LevelsUp when you join. Unless agreed otherwise, coaching is billed monthly in advance, runs month to month with no minimum term, and you can cancel at any time.
- To change or cancel your plan, contact us at john@levelsup.uk. Cancellation takes effect from the end of your current paid month, and you keep access until then.
- Payments already made for the current month are not refunded, except where the law requires it. This does not affect your statutory rights.
- Where a subscription is offered and bought through the Apple App Store, it is billed by Apple and managed in your Apple account settings, and Apple's billing, renewal and refund terms apply to that purchase.
Two points to confirm before this goes live: your cancellation and refund rule as written above (monthly, no minimum term, no refund for the current month), and whether you want to state prices here or leave them as agreed when a client joins. Tell me and I will adjust this section.
9 Changes to the service and these terms
We may update the app and these terms from time to time. When we make a significant change to these terms we will revise the date at the top and let you know in the app or by email. Continuing to use the app after a change means you accept the updated terms.
10 Suspending or ending access
You can stop using the app and close your account at any time. We may suspend or end your access if you break these terms, if your coaching arrangement ends, or if we need to for legal or security reasons. If your account is closed, we handle your data as set out in our Privacy Policy.
11 Disclaimers and liability
The app is provided on an "as is" and "as available" basis. We work to keep it running well but we do not guarantee that it will always be available, uninterrupted or free of errors.
To the fullest extent permitted by law, LevelsUp is not liable for any loss or damage arising from your use of, or inability to use, the app, or from reliance on general guidance in it, or for any outcome of a training, nutrition or supplement programme. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded under the law.
12 Intellectual property
The app, its content, design, programmes and the LevelsUp name and branding belong to LevelsUp or its licensors. You may use them only to receive the service. You may not copy, resell or redistribute any part of the app or its coaching content without our written permission.
13 Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, unless the law of the part of the United Kingdom where you live gives you the right to bring a claim there.
14 Contact us
For any question about these terms, contact John Kerr at john@levelsup.uk.